Unlike many other financial firms, we believe we are built for client service. Over the past 10 years we have gathered client input in service needs and wants and created our “Service Standard Operating Procedure” or SSOP. It is the foundation of what our firm has grown into and the very reason why clients choose us over any other advisory group. We invite you to see for yourself.
Team Service
Because we feel that serving our clients is the most important thing we do, we have refined our ‘team service’ approach to a science. Every member of our team has a clearly defined responsibility in the construction, implementation, monitoring and adjusting each client strategy. The core team consists of the following:
a. Principal Advisor – Creates and oversees entire client relationship to include overall plan development and investment monitoring. Implements and oversees client-approved strategy.
b. Assistant Planner – Provides second opinion on initial proposed strategy providing input which leads to final product. Oversees all new account establishment and asset transfers. Manages all underwriting requirements on pending cases.
c. Client and Operations Management Team – Overall responsible for updating client critical information and issuing and receiving all pending paperwork as well as asset transfers. Works directly with client to resolve account set-up and underwriting issues. Overall responsible for client review and contact schedule. Manages all Firm compliance.
d. Quality Control and IT Assistant – Responsible for keeping Client Resource Management Software current as well as hard-copy files. Responsible for data security. Works directly for Assistant Planner and Client/Ops Manager providing administrative support.
Through our unique service approach, each client is touched by a minimum of 4-5 people. Our ‘second opinion’ system allows for 2 or more perspectives on a given approach to solving client problems resulting in a more comprehensive and salient strategy for the client because we redefine the concept of truly ‘knowing your client.’
Client Management System
In over 10 years of practice we have found that our clients become our friends. We welcome this relationship as we take on an even greater responsibility of trust and confidence to always provide advice that is in the client’s best interest. We put ourselves into the client’s position and simply tell them ‘this is what we would do if we were you.’
a. Client Reviews: Client Strategy Reviews (in person or phone) are scheduled a minimum of every 4 months (150 days). If schedules do not support meeting that frequently our office will conduct an Internal Review that automatically occurs a minimum of 4 times per year as well (see below). We feel that meeting with our clients is critical to our maintaining a true understanding of the our clients’ current situations. Location and time of in-person meetings are at the client’s convenience.
b. Internal Review System: Our Internal Review System is or unique system of maintaining a comprehensive understanding of our clients. Every day 4 client files are reviewed by one of our planners to ensure that the client’s portfolio and risk mitigation supports their overall strategy. A client is notified when their file has been reviewed as well as a reminder to schedule the next review session.
c. Total Client Access: Clients have access to us any time they need assistance. All planners provide their cell phones if there is an issue not during business hours. Clients are welcome to schedule an appointment or call at any time they wish and we will accommodate. Again, our primary responsibility is to our clients and helping them.
d. Monthly Dividend/Income Report: Along with the reports generated by the particular accounts held by clients, we generate an internal report emailed on a monthly basis. For clients that have a portfolio that is generating dividends and/or income, our report shows the amount of dividends they earned the prior month and where those dividends went (reinvested or sent to cash). Also if a client has an income-generating annuity we inform them of the amount of their distribution or if they have not taken a distribution, how much they would receive if they started distributions at the present time as indicated by the insurance company.
e. Online Support: Clients can access their accounts online through several different means. Our Client Operations Management Team is there to walk you through the process of setting up the online account management system. See “client page” for detailed instructions.
f. Client Feedback: We are constantly seeking feedback from our clients on ways we can improve our service. Some clients are selected to hold a 1-year position on our Main Effort Advisory Board where they become part of a think tank that takes a critical look at our practices and procedures and makes recommendations on things we should sustain as well as improve.
It is our goal to make sure that the client experience far surpasses anything they have seen before. Our clients are constantly educated and informed on their own individual strategy which enables them to make far better decisions when shaping their future.
We recognize one very simple yet important thing. Our job is to make your life easier.
*Securities and advisory services offered through SagePoint Financial, Inc., member FINRA/SIPC. Insurance services offered through Main Effort Financial, Inc., who is not affiliated with SagePoint Financial, Inc.
This communication is strictly intended for individuals residing in the states of AL, CA, CO, CT, FL, IL, MA, MI, MN, NC, NH, NJ, NV, NY, OR, PA, RI, SC, TN, VA, and WA.. No offers may be made or accepted from any resident outside the specific state(s) referenced.
IMPORTANT CONSUMER INFORMATION
A Broker/dealer, investment adviser, BD agent, or IA rep may only transact business in a state if first registered, or is excluded or exempt from state broker/dealer, investment adviser, BD agent, or IA registration requirements as appropriate. Follow-up, individualized responses to persons in a state by such a firm or individual that involve either effecting or attempting to effect transactions in securities, or the rendering of personalized investment advice for compensation, will not be made without first complying with appropriate registration requirements, or an applicable exemption or exclusion. For information concerning the licensing status or disciplinary history of a broker/dealer, investment, adviser, BD agent, or IA rep, a consumer should contact his or her state securities law administrator.
